Frequently Asked Questions
We know that your motorbike is your pride and joy and you want to be absolutely sure that it’s in the best possible hands when you need to recover or transport it. We believe customers should do their homework and find out as much as possible before booking a service, that’s why we have created this handy FAQs guide to, hopefully, answer some of the questions you might have before making a booking.
In a nutshell, we are an affordable man and van company, offering professional motorcycle recovery and transportation among our many services. We’re a family-run business which started trading in 2008, giving us more than a decade experience in clearance and transportation services. You can read more about our history and what we do on our about us page.
Yes, we’re based in North London but take on jobs across the Capital, as well as accommodating certain requests from across the UK and even abroad. Just let us know your requirements and we’ll see what we can do.
Happy customers are the best advert for any business and we’re very grateful for all the positive feedback we receive from our customers. That’s why we’ve created a customer reviews section, where you can see what previous customers have to say about us.
Yes, you can instantly recognise us from our clearly marked vans, professional uniforms, and friendly welcoming smiles.
Motorcycle Recovery & Transportation Services
Our aim is always to make the situation as stress-free as possible. As a London-based firm, we know the roads well and will do everything in our power to reach you as quickly as possible.
Don’t worry, we know how to transport damaged bikes safely and securely, whether that’s to a repair garage, back to your residence, or even to a scrap yard, if it is beyond repair.
Yes, we’ll be happy to store your bike for you for a reasonable fee, and we’ll be happy to arrange delivery, or collection, at a convenient time for you.
Yes, you usually have a maximum of 14 days to recover your bike from a pound before it is crushed, so time is of the essence. As long as you have all the required documentation, we can either retrieve the bike on your behalf, or take you in the van to collect your bike and deliver you both safely to your chosen destination. Find out more about our pound collections service.
Yes, we have lots of experience of transporting project bikes in all conditions and state of repair. We make sure we pack up all pieces safely and securely and transport the main body of the bike upright, no matter what condition it is in.
Yes, our vans are fitted with equipment to accommodate more than one bike if required.
Yes, Oneplacesave is a full-service man and van company with extensive experience of motorcycle transportation as part of a wider job, such as house move or garage clearance.
We look at each individual request on its own merits. Let us know the details and we’ll see what we can do.
Rates vary depending on the job specifications, but we pride ourselves on delivering a quality affordable service to each customer. For example, motorcycle transportation as part of a house move or office clearance services will be charged at the hourly or daily rate as part of the job. Emergency motorcycle recovery, or transportation when it’s the only object being moved is a different matter.
We will give you a personalised quote based on your requirements, using a set of rates for the hiring of the van and man (or men) needed to carry out your request quickly, safely, and efficiently. We either charge a daily rate, or an hourly rate, depending on your preference and the requirements of the job. You, therefore, have an element of control in how you are charged.
The minimum charge is for one man and van for two hours, which will be £70, or more if it’s a weekend, after 6 PM, or bank holiday. You can check out our straightforward price guide for more information.
Our hourly rates begin from the time the van starts to be loaded and ends when the van unloading is complete. Other services such as packing, or waste disposal are also available and will be included in your quote so you can see the full costs upfront.
Each quote will be broken down for you so you can see exactly what you are paying for. There won’t be any hidden charges.
Yes, we work seven days a week so you can hopefully book us when it is most convenient for you. We charge a slightly higher rate at weekends – a £10 increase on each hourly van and man hire charge.
Yes, we offer services 24 hours a day, meaning we can be there when you need us, whether it’s an emergency or a planned job. Jobs after 6 PM and before 7 AM are charged at weekend rates.
Yes, we do work Bank Holidays, with charges set at weekend rates.
We operate a fleet of well-maintained vans in two sizes, from Ford Transit Van LWB Hi-Top (400 Cubic Feet / 11.29 Cubic Metres) to Ford Luton Van 13″ feet (750 Cubic Feet).
Ramps are used to make loading and unloading the vans safer and more efficient. The vans are equipped with straps and harnesses to secure large items such as your motorcycle or furniture, upright pianos etc. Stands may be used to keep such items upright and stationary too. We never transport a motorcycle on its side, no matter what condition it is in, so we will use the necessary equipment to ensure it is safe and secure throughout the journey. If we are loading small boxes, we may also use a trolley.
Yes, we say ‘man and van’ but you can actually book up to ten of our strong and friendly team to help you move. We will advise how many men will be needed based on your requirements.
For emergencies, such as motorcycle recovery, you can call or message with WhatsApp through our website. For most other jobs, you can call us during office hours on +44800 6226 839/+4420 7515 9347/+4420 8216 9909 or drop us an email at email@example.com. You can also fill in our online quote form.
We will call or email you using the details you have given us in the initial quote phase. We will only contact you regarding the quote, confirmation of the booking, and any changes to the booking.
We don’t expect delays, as we try to carefully plan our routes to reach you at or even slightly before the allotted time. However, there may be unforeseen circumstances, such as heavy traffic or an accident, which may cause unpreventable delays.
Absolutely. We always try to be as prompt as possible, but if we are going to be late due to unforeseen circumstances such as traffic, we will give you a call to let you know and give you our estimated time of arrival.
We fully comply with the latest General Data Protection Regulations (GDPR). We do not store your details (unless there is an agreed retainer contract) and will never pass your information to our partners or any other companies.
Once the job is complete, you will not hear from us unless there is a dispute regarding payment, or you book us again for another job.
Yes, our quotes are free, no-obligation and personalised to your induvial requirements. Just get in touch via phone or email, or fill out our quote form. We can also arrange a site survey if required.
Your goods are covered by Public Liability insurance while they are in our care, and Goods in Transit insurance throughout transportation.
If you don’t feel the cover that we provide is sufficient, you will need to arrange your own insurance to protect your valuables.
Yes, we are happy to collect your unwanted motorcycle, and belongings and dispose of it safely and responsibly. Yes, are committed to sustainability. We are recognised by the Environment Agency for the collection and disposal of domestic and commercial goods. We also adhere to the Waste Electrical and Electronic Equipment (WEEE) directives. Check out our waste disposal section for more information.
Petrol, & Congestion Charges
We do our best to reach you at or before the appointed time, but we are not liable if we are late due to something beyond our control such as traffic. The exception rule would be if we were found to be negligent. In those circumstances, you may be granted a partial refund.
Unless it is special circumstances – such as long-distance jobs we do not charge for mileage. In the event of a long-distance job, the increased travel time will be taken into consideration and reflected in your quote.
As with mileage, unless it is a long-distance job which requires more petrol, or more expensive petrol (such as in another country) we do not charge for petrol. In the event of a long-distance job, the increased petrol consumption will be taken into consideration and reflected in your quote.
No, our daily or hourly charges begin when we start to load up the van. However, other services such as packing will be charged and included in the quote.
If we need to travel inside the congestion charge zone, Monday to Friday, an additional charge of £11.50 will be added.
The usual fee for driving through the ultra-low emissions zone is £12.50, should we need to travel through it, as with the congestion charge, the fee will be added.
Cancellations & Refunds
If you need to cancel your booking, please try to give us as much notice as possible as we can then give your time slot to a different customer. Just give us a call to let us know as soon as you can.
If the booking is last minute, you will need to pay upfront and will not be refunded if you cancel for any reason. This is to protect our company against loss of earnings as we can’t allocate another job to your time slot without notice.
Any Other Questions?
You can head over to our main FAQs page for more information on our other services.